General Terms and Conditions (B2B)

1. Scope

These General Terms and Conditions (GTC) govern the use of the LABELfleet platform operated by Elektronikhandel Michael Graef, Breitscheidstraße 84, 70176 Stuttgart, Germany (“Provider”).

LABELfleet is a B2B platform exclusively for commercial users (entrepreneurs within the meaning of § 14 BGB). By registering, the user confirms that they are acting in a commercial capacity. Consumer protection provisions, in particular the right of withdrawal under §§ 355 ff. BGB, do not apply.

Deviating terms of the user are not recognized unless expressly agreed in writing.

2. Services

LABELfleet is a Software-as-a-Service (SaaS) platform that provides the following services:

• Creation of shipping labels (DHL Geschäftskundenversand)
• Generation of invoices and credit notes (PDF)
• Order management with marketplace integrations (eBay, Amazon, Etsy, Kaufland, Otto, Zalando, Shopify, WooCommerce)
• Return label management and tracking
• AI-powered automated buyer communication
• REST API for external system integration
• Multi-tenant architecture with isolated data per account

The Provider reserves the right to enhance, modify, or discontinue individual features with reasonable notice, provided the core functionality of the platform is not substantially impaired.

3. Contract Formation & Term

The contract is formed upon successful registration. The contract runs for an indefinite period and can be terminated by either party with 30 days’ notice to the end of a calendar month.

The right to extraordinary termination for cause remains unaffected. Cause includes, in particular, material breach of these terms, insolvency proceedings, or use of the platform for unlawful purposes.

Upon termination, the user may export their data within 30 days via the account settings. After this period, all data will be deleted in accordance with our Privacy Policy, subject to legal retention periods.

4. Plans & Pricing

LABELfleet is available in the following plans:

• Free: Up to 50 shipping labels per month
• Pro: Unlimited labels, priority support
• Enterprise: Unlimited labels, dedicated support, custom integrations

All prices are net prices plus applicable VAT (currently 19%). Invoices are issued monthly. Payment is due within 14 days of invoice date.

In the event of late payment, default interest of 9 percentage points above the base rate applies (§ 288 para. 2 BGB). The right to claim further damages remains reserved.

The Provider reserves the right to adjust prices with at least 30 days’ notice. The user may terminate the contract within this period if they do not agree to the new prices.

5. License & Usage Rights

The user receives a simple, non-exclusive, non-transferable right to use the LABELfleet platform for the duration of the contract, limited to the user’s own commercial purposes.

The user may not: sublicense or resell access to the platform, reverse engineer or decompile any part of the software, use the platform for illegal purposes or to process data of unauthorized third parties, or exceed the agreed usage limits systematically.

6. User Obligations

• Provide accurate account, shipping, and invoice information
• Keep login credentials and API keys confidential
• Revoke compromised API keys immediately
• Use the platform only for lawful commercial purposes
• Comply with DHL and marketplace terms of service
• Report defects without undue delay (§ 377 HGB)

7. Availability (SLA)

The Provider strives for a platform availability of 99 % per calendar month, measured at the server level. Excluded from this calculation are:

• Scheduled maintenance (announced at least 48 hours in advance)
• Outages of third-party services (DHL API, marketplace APIs, payment providers)
• Force majeure events

In the event of extended outages exceeding 24 consecutive hours (excluding the above), the user may reduce the monthly fee proportionally for the affected period.

8. Defect Notification (§ 377 HGB)

The user is obliged to inspect the services provided and report any defects without undue delay, but no later than 14 days after discovery. Defects not reported within this period are deemed accepted.

Defect reports must be submitted in writing (email to support@labelfleet.com) and include a description of the defect, steps to reproduce, and any relevant screenshots or log data.

9. Liability

The Provider’s liability for damages — regardless of legal basis — is limited as follows:

• Cap: Liability is limited to the total amount paid by the user in the 12 months preceding the damaging event.
• Indirect damages: Liability for indirect, incidental, or consequential damages (including lost profits, data loss, business interruption) is excluded.
• Third-party services: The Provider is not liable for errors, delays, or outages caused by DHL, marketplace APIs, or other third-party services.

These limitations do not apply to damages caused by intent or gross negligence, injury to life, body, or health, or liability under mandatory law (e.g., product liability).

10. Data Protection

The processing of personal data is governed by our Privacy Policy.

Insofar as the Provider processes personal data on behalf of the user (e.g., recipient addresses, buyer email addresses), the parties shall conclude a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR.

11. Changes to Terms

The Provider may update these terms with at least 30 days’ notice. The user will be notified by email. Continued use of LABELfleet after the notice period constitutes acceptance. The user may terminate the contract within the notice period if they do not agree to the changes.

12. Final Provisions

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Place of jurisdiction for all disputes arising from or in connection with these terms is Stuttgart, Germany.

Should any provision of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.